If you are experiencing syncing issues with the Apple Watch, please follow the two steps below.
Step 1: Troubleshooting Steps
I'm sorry to hear this is happening. The first step is to log out of both apps, then delete the app from both devices, then reboot both devices and reinstall the app, then follow the troubleshooting instructions below.
- Make sure your Hevy watch app is open, and hold your wrist up for a few seconds.
2. Turn on Bluetooth and Wifi on both devices - watch and phone
3. Make sure your Watch is nearby
4. Quit the Apple Watch App and reopen
5. Check if your watch is connected to your phone.
6. If your watch is not connected to your phone, the easiest way to connect again is to turn off your Apple Watch and turn it on again. Then reopen Hevy.
6. If you are using any other apps on your Watch that are live syncing to your phone or tracking an active workout, make sure to quit them and then reopen Hevy.
7. Make sure you have updated to the latest version of Hevy
8. Uninstall the Hevy App. Wait 30 Seconds and reinstall
Step 2: Restarting and Reinstalling
- Log out of both apps
- Delete the app from both devices
- Reboot both devices
- Reinstall the app
If you complete these steps in the exact order, it usually resolves the issue.
If you've tried all these steps and the issue persists, please get in touch with us.
App Settings > Contact us > Get Help
OR
hello@hevyapp.com
We'll do our best to help you solve the syncing issue.
In some extremely rare cases, the only thing that will fix the connection is to install a new future update of the app. We typically update every 1-2 weeks.
When you reach out, it would be super helpful to get the following information:
- A screenshot or video of what is happening on the watch when you try to sync.
- If you are getting an error message, please send a screenshot.
- What make and model of watch are you using?