Subscription issues/ Cancel/ Refund
This collection of help articles guides Hevy Pro users through managing their subscriptions and resolving common issues. Learn how to download invoices for your Pro plan, change or cancel a subscription, and request refunds whether purchased through the App Store, Google Play, or the Hevy website. You’ll also find troubleshooting tips for connecting Hevy to Wellhub (Gympass) and restoring Pro access if your subscription isn’t working properly.
Subscription - Issues, Refunds, Cancellations, Receipts
See all articlesWhat is a Family Sharing plan, and is Hevy a part of it?
A Family Sharing plan is a feature (for example, Apple’s Family Sharing) that lets one person set up a family group a...
What Happens to Your Hevy Pro Subscription When You Use Hevy Coach
If you have a Hevy Pro subscription and start using Hevy Coach or begin being coached, the Hevy Coach subscription wi...
What will happen to my account if I switch from Pro to the free version?
When you need to switch from the Pro subscription to the free version of the app, it can be hard to know what will ha...
How to I get an invoice for my Pro subscription?
How you receive an invoice for your Pro subscription purchase will depend on what platform you used to purchase the s...
Hevy Subscription Guide: Cancel or Change Your Plan Easily
Cancelling a subscription made on an Apple deviceTo cancel a subscription made on an Apple device, you need to cancel...
How to get a Refund for a pro subscription? (App store, Google Play, Website)
App Store (iOS)All refund requests for subscriptions made through the App Store are managed directly by Apple. Unfort...