App Store (iOS)
All refund requests for subscriptions made through the App Store are managed directly by Apple. Unfortunately, we can’t process these refunds ourselves. If requested within 14 days, you'll usually get your refund, no questions asked.
Click here for refund instructions: https://support.apple.com/en-us/HT204084
Google Play (Android)
If you have made a subscription purchase on Google Play, we will be able to help you with your refund request.
Please reach out to hello@hevyapp.com or through the contact us section in the app settings.
Please include the following in the email:
- Hevy username
- Reason for the refund
We're happy to look into it and see what options are available.
Paddle or Stripe (Website)
If you purchased on the Hevy website, it is likely through the payment service Paddle or Stripe. A few years ago, we moved from Paddle to Stripe. Some older subscriptions are still active through Stripe.
If you wish to request a refund for a subscription purchased on our website, we’ll be able to process it for you.
Please reach out to hello@hevyapp.com or through the contact us section in the app settings.
Please include the following in the email:
- Hevy username
- Reason for the refund
The refund eligibility depends on how long your subscription has been active and is determined by the payment provider. We're happy to look into it and see what options are available.