Refunds are handled differently depending on where your Hevy subscription was purchased. Please check the relevant section below for instructions.
App Store (iOS)
All refund requests for subscriptions purchased through the Apple App Store are managed directly by Apple. Unfortunately, Hevy is unable to process or approve App Store refunds.
If you request a refund within 14 days of purchase, Apple will usually approve the request without additional questions. However, the final decision is made by Apple.
Request a refund through Apple
You can also view Apple's refund instructions here: Apple Refund Instructions
Google Play (Android)
If your subscription was purchased through Google Play, Hevy Support may be able to process the refund for you.
Please contact hello@hevyapp.com or reach out through the Contact Us section in the Hevy app settings.
Please include:
- Your Hevy username
- The reason for your refund request
We’ll review your request and let you know what options are available.
Website Purchases – Paddle or Stripe
If you purchased your subscription through the Hevy website, your payment may have been processed through Paddle or Stripe.
Most website subscriptions are handled through Paddle, although some older subscriptions may still be active through Stripe.
If you would like to request a refund for a website subscription, please contact hello@hevyapp.com or reach out through the Contact Us section in the app settings.
Please include:
- Your Hevy username
- The reason for your refund request
We’ll review your subscription and confirm the refund options available.
Refund Time Frames
| Subscription / Platform | Refund Time Frame | Refund Amount | Processing Time | Additional Information |
|---|---|---|---|---|
| Monthly – Google Play | Most recent monthly payment | Full refund of the most recent payment | Approx. 3–5 business days | Only the most recent monthly payment can be refunded. |
| Annual – Google Play | Within the first 3 months | Full refund if approved | Approx. 3–5 business days | Requests are reviewed on a case-by-case basis. |
| Lifetime – Google Play | Within the first 6 months | Full refund if approved | Approx. 3–5 business days | Requests are reviewed on a case-by-case basis. |
| Website – Paddle | Based on the applicable refund guidelines | Full purchase amount minus any credits applied to the purchase | Approx. 3–5 business days | If credits were applied to the purchase, Paddle may show a refundable amount slightly lower than the original total. The credited amount cannot be refunded. |
| App Store – Apple | Managed directly by Apple. Requests within 14 days are usually approved without additional questions. | Determined by Apple | Determined by Apple | Hevy cannot process or control App Store refunds. |
Refund Eligibility
Refund requests may be considered for reasons including:
- Accidental purchases
- Duplicate subscriptions
- Technical issues preventing the app from functioning as intended
- Subscriptions that are no longer wanted
Refund eligibility depends on the subscription type, purchase platform, and circumstances of the request. Some refund requests are reviewed on a case-by-case basis.