Cancelling a subscription made on an Apple device
If you purchased Hevy Pro through an Apple device, you will need to cancel your subscription through the Apple App Store.
Click here for Apple’s cancellation instructions.
Cancelling a subscription made on an Android device
If you purchased Hevy Pro through an Android device, you will need to cancel your subscription through the Google Play Store.
Click here for Google Play’s cancellation instructions.
Cancelling a subscription purchased on the website
If you purchased your subscription directly through the Hevy website:
- Sign in to your account in the Hevy app or at hevy.com.
- Go to Settings.
- Select Manage Subscription.
- If your subscription was purchased through the website, you will see a Cancel Subscription option underneath your current subscription.
Changing your subscription
If you want to switch to a different subscription, such as moving from Monthly Pro to Lifetime Pro, you will first need to cancel your existing subscription.
Follow the cancellation steps above for the platform where your subscription was purchased.
If you still have time remaining on your current subscription, you will continue to have Pro access until it expires. You can then purchase the subscription option you prefer.
Important Note: In some cases, attempting to purchase a new subscription while another subscription is still active may result in an error. If both subscriptions become linked to your account, please contact us at hello@hevyapp.com, and our Support team can help.
Refunds
Cancelling a subscription does not automatically issue a refund. Refund options depend on where your subscription was purchased.
For more information, see our How to get a Refund for a Pro Subscription article.